We Are Hiring Customer Relationship Manager

We are one of the best places to work. OptimumBrew Technology provides an opportunity for a Team Customer Relationship Manager job where you can grow your inner self, show your talents, get the best out of your own self. We believe in invention of new processes that ease your work. The work place at OptimumBrew Technology is very flexible.

Best "Customer Relationship Manager" Job in Surat

About Us

We have a team of listeners, questioners, and collaborative problem-solvers. The team is smart, passionate, experienced, and polished. We are designers who get things done. Our league of superheroes includes 10+ certified Customer Relationship Managers.
OptimumBrew is known as a process driven, adaptive and human-first company, where your Growth is valuable to us, both professionally and personally.

Job Description

We are looking for an empathetic and curious Customer Relationship Manager to be the voice of our users. In this role, you will be the bridge between our customers and our product team. The insights you gather will directly influence the development of our next-generation, user-centric products.

Primary Objectives

Engage directly with our users to understand how they use our products, what they love, and what we can improve. Share these insights with the product team to help build better, user-loved products.

Roles & Responsibilities

Significant focus on professionalism and quality of service.
Conduct 30–45 min interviews with existing customers (remote/virtual).
Ask thoughtful questions to uncover user journeys, pain points, and success stories.
Identify key themes and actionable insights from user conversations.
Work closely with the product team to share feedback for continuous improvement.
Maintain user interview records and reports for leadership.
Represent the voice of the customer in product discussions.